CASE STUDY
ECOMMERCE TRACKING FOR A NATIONAL POST & PARCEL PROVIDER
This postal operator’s ecommerce package delivery is highly challenged by traditional courier companies mainly due to trust issues, lack of visibility throughout the logistical process, and inability to provide a response in cases of errors or delays.
> 1,200
LOCATIONS
> 5,000
EMPLOYEES
100s of millions
PARCELS HANDLED YEARLY
The Solution
OVERVIEW
Seeking innovation partners with proven technologies this postal operator selected shipit.to for a pilot for continuous, real-time tracking of bulk ecommerce shipments from international vendors to the local distribution center.
The result? Detecting unusual shipping patterns, identifying bottlenecks, and providing immediate alerts for exceptions enable this customer to improve their bulk ecommerce delivery times and be proactive in handling exceptions in the shipping process.
SHIPIT.TO TECHNOLOGY EMPLOYED
- Shipit.to SIT1002 IoT Trackers
- Shipit.to White Label Web Portal
- Shipit.to White Label Mobile Apps
“Unlike most standard cargo shipments, each ecommerce shipment is highly valued by its customer as it is a unique and one-time purchase. It is therefore crucial for ecommerce merchants to provide their customers with the best possible service, for example by informing the customer, in advance, of potential issues or delays with their shipment.”
Ofer Lavi, shipit.to CPO
Bottom line
RESULTS
- Out of all shipments tracked:
- 3.8% were found to be delivered to the wrong terminal at the destination airport which resulted in 2-4 days delay in the final delivery
- 3.7% were found to be using land transport instead of aerial transport without the carrier notifying the customer, which resulted in longer delivery times
- 9.5% were found to be out for delivery at unusual times of day, which violates the company’s procedures & insurance policies
- Delivery bottlenecks at airport identified
- 99% alert accuracy
IMPACT
- Created a competitive advantage through an innovative service
- Created a potential for additional revenues
- Improved public image by providing aninnovative technological service tocustomers
- Improved operational processes by creatingmanagement and control tools
- Full real time control of packagesinternationally or domestically
